Charlie Herring

How to order - You may order by the various methods mentioned below (unless stated otherwise). You will have a right to cancel such an order, please see the paragraph headed "return of goods / cancellation" below for details. You may order by:

• Telephone, on +44 (0)7913 504587
• Via our website at www.charlieherring.com
• By e-mail to sales@charlieherring.com

Our contract with you - Your order is an offer to buy from us. There will be no contract of any kind between you and us unless and until we accept your order and in the case of wines and goods to be delivered to you, when we actually despatch the goods to you. At any point up until then, we may decline to supply the goods or services to you without giving any reason. At the moment we accept your order or in the case of delivery of goods, when the goods are despatched, a contract will be made between you and us.

Description & Prices - The description and prices payable for the items or services that you order are clearly set out in our price list, brochure and/or website. If, by mistake, we have under-priced an item or service, we will not be liable to provide that item to you at the stated price provided that we notify you before we despatch the item concerned or, in the case where we are not despatching an item, within 2 working days of our acceptance of your order and we may cancel your order provided we refund you any payments you have made. You may agree the correct price in which case we will proceed with your order. In the unlikely event that an item has been over charged a full refund of the difference will be given.

We reserve the right to change our prices. Please refer to the latest price list or our website for all current prices. Please note prices issued in the latest price list or on our website supersede any prices set out in these terms and conditions if they are different.

Prices listed for wines are quoted per bottle and per 6 bottle box, unless otherwise stated and include VAT at 17.5%. Prices are subject to currency and market fluctuations, changes in duty and VAT as well as stock remaining unsold.

How to Pay - We accept Maestro, Visa, Mastercard, American Express, cheques payable to `Charlie Herring Ltd' and direct bank transfers. Orders may be delayed by transfers of money or credit card authorisations not being confirmed by the respective banks. Please note that it is the customer's responsibility to contact their bank to speed up this process if the order is required urgently. Please note that payment will be taken in full at the time of ordering.

Delivery - Orders of 24 bottles or more (per delivery address) are delivered free of charge throughout the UK, orders of less than 24 bottles (per delivery address) incur a delivery charge of £12 per delivery. We normally deliver between 9am and 5pm Monday to Friday within 6 working days from receipt of order.

Delivery to other countries is available to the extent indicated on the “ship to” dropdown list on the web-site. Charges vary. Whilst we make every effort to deliver all your goods in the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.

Quality Guarantee - We are committed to providing our customers with a high level of service and quality. If a wine is corked or faulty we will be happy to offer a refund on the return of the wine.

Receipt of Goods - Deliveries should be inspected on receipt. Please notify us immediately of breakages or wine shortages and ensure the delivery note was signed for as such. We are unable to guarantee credit or replacements unless we are notified within 14 days of delivery of the order. Standard UK deliveries should always arrive within 6 working days of the date of order. If you will not be at the delivery address at the time of delivery and wish us to leave your order in a safe place, please advise us when ordering. We regret that neither we nor our carriers can accept responsibility for any subsequent loss or damage which occurs once the consignment has been left. Contact us on +44 (0)7913 504587or e-mail sales@charlieherring.com

Substitutes/Availability - All wines are subject to availability. When selecting the wines or other goods for our price list we try to ensure that they will remain available throughout the life of the list. However, some items will inevitably go out of stock and we will advise you if this is the case as soon as we are aware. We may suggest a substitute but will not automatically substitute any product unless and until we have your express approval. If we are unable to supply a particular item, or do not supply a substitute, we will not be liable to you except to ensure that you are not charged for that item.

Ownership - All wines and other goods ordered remain the property of Charlie Herring Ltd or its associates until payment is received in full.

Export Orders - We are able to deliver to a large number of countries worldwide using a network of experienced wine shippers. Where not expressly listed on the “ship to” dropdown list on the web-site please contact us at sales@charlieherring.com to discuss.

Overseas orders may be liable to import taxes in the destination country, which the recipient shall be liable for unless paid in advance at time of placing the order. All overseas orders will be re-packed in polystyrene export cartons for safe transit; we may be able to arrange to ship original cases if requested when order is placed.

Please contact us at sales@charlieherring.com for further details and delivery charges.

Return of Goods/Cancellation - Subject to the specific cancellation provisions below in relation to specific services, orders for goods (to be delivered) may be cancelled within 7 working days of receipt of goods. A full refund will be offered provided the goods remain in good condition and that the request to cancel is received in writing. Any cancelled order will be refunded within 30 days. A charge for collections will be payable. If returned wines are not deemed to be in a saleable condition, a re-stocking fee will also be charged. Contact us on +44 (0)7913 504587 or email sales@charlieherring.com

Privacy Policy - Please note that if you register for some of our services we will collect information about you to provide such services. You have a right of access to all information we hold about you. If you wish to see this or to receive further information about our privacy policy please write to: The Chief Operating Officer, Charlie Herring Ltd, 11 Cannon House, Cannon Street, Lymington, Hampshire SO41 9BR.

Verification Checks - To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

All information revealed through such checks shall be used by us in accordance with our Privacy policy although we may refer any information which appears to be fraudulent or unlawful to relevant third parties such as police or other enforcement authorities, banks, credit card companies as may be appropriate.

Applicable Law - From time to time Charlie Herring Ltd may offer other services, special offers, promotions etc together with services not specifically referred to in these terms and conditions. Such matters shall be subject, in addition to these terms and conditions, to specific terms and conditions relating to such matters. By taking the service or special offers, promotions you agree to be bound by such additional terms and conditions.

Nothing in these terms and conditions limits or excludes your statutory rights as a consumer.